Seven tips to successfully offshore marketing operations

Several weeks ago, I met a senior marketing executive from one of the world's largest brands. She was discussing the possibility of offshoring their marketing operations to.

As we got into the discussion, it was clear that there were three key drivers for their decision to offshore marketing operations -

    The brand had been asked to reduce spend by at least 20 percent. To put this in context, various industry reports state that 2009 marketing budgets were, on average, cut by over 20 percent compared to pre-recessionary levels. And the number of companies that cut marketing budgets was 25 percent higher than predicted in January 2009.

         As brands go global, maintaining brand consistency across geographies is becoming a huge issue for marketers. Consistency is important not just from a customer experience standpoint but also from the perspective of marketing efficiency. If you create standardized brand "templates," the local geographies can respond faster to market/sales needs.

         The marketing function is under pressure to deliver ever ROI much faster than before. Management is asking tougher questions of its marketing teams; the focus on metrics has never been sharper.

     I realized that the company had gone after the usual cost reductions such as the elimination of travel, training, new hiring and new campaigns. However, they were looking to further reduce cost and increase efficiency. This triggered the idea of outsourcing/offshoring marketing operations.

If companies are interested in offshore their marketing operations, what can they do to ensure that their plan is well-thought out and effective? My counsel to this particular marketing executive was to keep seven mantras in mind:

    Secure a champion - Ensure that the company has an offshoring sponsor or champion who can evangelize the need for offshore delivery, address any issues that come up and resolve problems.

         Charge the CMO to drive adoption - Make sure that the Chief Marketing Officer (CMO) is fully supportive of the offshoring plan. The CMO's approval should be communicated to all brand managers else to combat resistance from the brand managers. One trick that I have seen work is to have the CMO ask each CEO during their monthly/quarterly/annual marketing reviews how they have leveraged the offshore unit to deliver marketing efficiencies. This will ensure that all the brand managers see offshoring as a CMO priority.

         Be clear about what can and what cannot be offshored - Draw up a list of functions that can be delivered from an offshore center. For example, offshoring event management can be costly and ineffective because it requires much client intimacy in terms of planning and last minute exigencies like booth set-up and brochure placement among others. While the designing of the booth can be offshored the logistics needs to be managed onsite. Therefore, draw up a list of what can and what cannot be offshored.

         Start with the low-hanging fruit to build credibility - The list of activities to be offshored must have the highest probability of delivering on metrics of efficiency, time and cost. To be credible, the offshore unit must first deliver low-hanging fruit, and then gradually scale up to more complex tasks. For example - start with parts of email marketing such as database creation and validation, design layout of marketing collateral, making brand-consistent PowerPoint presentations, website/portal development and maintenance, among others. Once these reach a certain level of stability, start to look at more complex aspects of marketing such as campaign design, or content creation.

         Keep all delivery options open - Offshore centers can be set up in several forms. These include a fully owned captive center, outsourcing functions to a third party service provider, or creating a hybrid model where some parts of the operations are outsourced to a third party service provider and some are retained within the captive center.

         Set up a robust governance structure - This is probably one of the most important but least understood outsourcing issues. A documented governance framework that details every process and workflow will help the delivery teams by making the task “process-oriented”. It will also put in place strong review mechanisms through steering committees to address any issues that the center or its client users may face.

        Publicize the offshore center’s successes - The company must ensure that the offshore center's successes and any client accolades received are publicized amongst top management and the wider marketing team. Perception matters.

Marketers have outsourced creative, right-brained activities as early as the seventeenth century. That was the genesis of the advertising industry. Since then, companies have evolved to a stage today when marketers outsource a majority of their functions - be it direct marketing, advertising, events, media planning, and even analytics which was hitherto closely held within the “ivory tower." Some have outsourced more than others. But today, an even broader adoption of outsourcing is underway - that of entire marketing operations. Marketers need to embrace this change and make the most of it to drive greater value for their business.

Source:http://blogs.wns.com/Resources/Blogs/BlogTopics/tabid/93/Article/99/seven-tips-to-successfully-offshore-marketing-operations.aspx

Making Your Product Descriptions Ready For Business

How far would you have to go to find a poorly written product description or unclear, confusing content? There is a good chance that some of you need to go no further than your own website.

I guarantee that if you browse ecommerce sites selling multiple products, such as beauty items and electronics, you will find example after example of poorly written, confusing, unintelligible, even laughable descriptions of products.

Have you ever been confused by poorly written descriptions or bogged down in unintelligible information? The writers of this web content did not intend to confuse you. These writers no doubt intended to convey clear, interesting information. They simply did not have the skills to do so.

Your product descriptions should be written using what we call "product description grammar".

Don't worry, this grammar will be written in everyday English. Basically, you will find this grammar to be the same you learned in school, However, there are a few things removed to give it a professional business-like tone and style.

In addition to a business-like style, product description grammar also means the language in your description is:

• Crisp
• Clear
• Concise
• Accurate
• Appropriate for the intended audience

The grammar used in the descriptions of your products is basic and should be used for all your products.

When we start writing your product descriptions, it will be in a conversational tone. It is written as if you were telling a friend about the features and benefits that your products have and why a customer might want to purchase them from you. Since you are telling someone about your business and products that means your description is written in the first person.

Since your description is in the first person, the pronouns "I" and "we" will be the subject of most of your sentences. When the description is finished the first person pronouns, articles, helping verbs and being verbs are removed. You will find that your description will have a crisp business-like tone to it, all your tenses will be correct and you will have a great, readable version of your description. You will see that writing a description using this grammar will produce content that can be read and understood without effort.

Everyone marketing online needs content and anyone can make mistakes that lead to misunderstanding. Follow the rules of product description grammar eliminates most mistakes. Your descriptions will be clearer and you will prevent misunderstandings between the seller and the buyer.

First-rate product description copywriting is one of the most overlooked, underused and cost effective weapons in your online marketing arsenal. It has the power to stop you in your tracks or contribute to success beyond your wildest dreams. Have you considered a professional team? Maybe it's about time.

Source:http://ezinearticles.com/?Making-Your-Product-Descriptions-Ready-For-Business&id=7412049

Increase Visibility of Your Business Enlisting it in Local Search Engine

In this global market it is very tough for the local businesses to attract new customers or retain their existing customer base. Every form of media is crowded with different advertisements and your effort to get noticed via media promotion will be lost in the clutter. Moreover, the local players have limited promotional budget in comparison to national or international companies. So, what a local business man will do to promote their business?

Previously, people refer to Yellow Pages to find a local business. Such days are quickly disappearing. Now people turned to internet for every sort of information. Therefore, the best way for the local businesses is to enlist themselves in the online directories.

When people think of search engines the first three names that come to mind are Google, Yahoo and Bing. Even when the term local is attached with search engine, the thought process moves in the same direction. It is true that these big players list local businesses also. If a person tries to search a thriving local business in Google he or she will have no difficulty to see a listing for that business in this big platform. Suppose that person, without any knowledge of the businesses of the area, is looking for a local service provider in Google. He or she will have a good number of business listings which will include many national companies. The information will be of no use to that person. It will be better if there is a local search engine providing location specific results.

Businesses that are struggling to gain an edge in the local markets can optimize their presence on local search engines. It is an excellent way to attract web traffic towards your site. When the online users will discover that there is a search engine meant solely for a geo-location, they will stick to it instead of referring to Google. There are several such local search engines satisfying the requirements of the customers. My Quick Search is one of them that specifically cover the local businesses of Chhattisgarh and satisfy every need of people located in that area. 

Benefits that you can enjoy listing your company with local search engine:

Reach your Target Audience: The target audience of a local business stay in their close proximity. The businesses that depend on local clientele like restaurants, salon, plumbers, carpenters, mechanic, dentists, lawyers, make-up artists, and several others aim to approach the these target groups. The businesses usually consider different media for promoting their business. It is true that local media is an effective way to make people aware of your existence.

However, when need arises they may not remember what you have once advertised. They will then search online to satisfy their requirements. The local listing plays a significant role at that situation. 

Extensive coverage: The small and medium companies are often absent from the listing of top search engines. Even if they are present, there are high chances that they will be lost amidst the big names. Contrary to it, the local search engine carefully includes all the existing service providers of a geo-location from where the customers can pick up the business as per their requirements. Since, in a specific area there is comparatively limited number of service providers, all the companies are visible.

Cost Effectiveness: An online listing is pretty cheaper compared to other kinds of advertisements. Spending only a little amount you can increase the visibility of your brand. Another benefit of listing on the major local network you have to compete with far lesser number of businesses.

Mobile phone friendly: Whenever, there is an informational requirement a person hardly awaits search them from their computers. They instantly connect internet from their Smartphone to access the required information. When you are using a Smartphone, it is very easy to scroll through the listings. Most of the mobile phone users searching information at first refer to business listing. A local listing gives adequate information whenever and wherever they require about the businesses in the vicinity just with the touch of finger.

Therefore, claim your listing in the local search engine and let it work in favour of your business.

Source:http://blogs.siliconindia.com/myquicksearch/Business/Increase-Visibility-of-Your-Business-Enlisting-it-in-Local-Search-Engine-bid-kR9y3q2740616186.html

Using Bulk SMS Services how the stock advisory companies increasing their sales volume?

BNI's philosophy is "Givers Gain" - members are expected to focus on giving referrals to other members to build relationships and receive referrals in return. Why I made this point here is the BNI is one of the World’s largest referral organization which works via referral networks. Even Stock Advisory firms are also working on the similar kind of model. What they do? They send the list of their targeted audience or prospective customers stating that i.e.) Buy “ABC Ltd Share” BSE Code: XXXX @ Rs. 142-145 for 1 Month Target 380-460 Huge Govt. Orders received buy 2000 shared for 2Lacs Profit in 1 Month. 10 Days Free Trail also Available.

One More Sample – How much did you earn in Stock Market?? Today our client earned 20,500 INR. To join and earn daily in Stock Market.

When the person read the above messages they are tempted to add few more savings to their bank accounts so they show much interest what’s is this and how to invest in a smaller way etc… so the stock advisory firms to ask them to sign up for 10 days free trail where they will get lot of messages from the stock advisory companies like what’s the Buy && Sell and Profit, etc… Especially every day EOD, you will get the report like what’s the profit made by the major customer, what’s the investment, profit, etc… You will also be amazing! With the small amount of money, how the customers are earning more money. You will be showing much interest to have few more earnings. You are start welcoming lot of messages like this i.e.)

Note: Of course the stock advisory company whatever gives you the statement like X is making so much of profit that’s 100% correct. There is one thing you forget to realize, the X is spending his dedicated day ONLY for STOCK’s business. NOT as Part time he is earning HUGE PROFIT.

Here it’s NOT the question of earning the profit or loss. It’s one of the Marketing Strategy how the Stock Advisory Companies are converting the business very nicely with their targeted customer. Most of the time, they are ONLY using Bulk SMS Services as Marketing Strategy to promote their business. They do use Promotional & Transactional Bulk SMS Services. To convert anyone into business they do periodic Promotional Bulk SMS to them regarding the service and daily gain by different customer. Once if the customer is signed for FREE TRAIL then start using Transactional Bulk SMS Services to send the market updates, market call, staring, mid day, closing status, exit rate, etc…

Source:http://blogs.siliconindia.com/bulksmscompany/Business/Using-Bulk-SMS-Services-how-the-stock-advisory-companies-increasing-their-sales-volume-bid-fP9gkbI282792976.html

Tips to Use While Picking Online Data Recovery Services

Most of the businesses use technology every day and night to make their daily tasks easier and faster. Eventually, keeping technology at fingertips makes our lives simpler, and we can get the best opportunities to carry out business processes under smartest technology advantages. The gradually advancing technology will soon make it possible for every individual to virtually use comprehensive services within easy distance from their living or work place. Irrespective of the distance and type of technology services, every technical problem will be resolved in minimum turnaround time so as to not let work hamper. And similar concept goes for the data recovery solutions!

No matter whether you are using a new PC or a hard drive, it is not going to work perfectly throughout your life. You might face technical errors in your machine that should not be ignored; instead, they must be diagnosed and fixed soon so as to avoid any work hamper and data losses. There are times when your bad luck brings computer viruses on your hard drive or some other external damage occurs to it causing data loss. In such a scenario, it is impossible to get back the original data on your own, and you surely need to rush to a professional who can handle the data recovery emergency. However, to acquire most trusted online data recovery services, it is important to hire a reliable data recovery provider.

Below are few helpful tips to find a reputed data recovery service.

•    Look for Recommendations

As mouth-to-mouth campaigning is considered as the most trusted conventional method of marketing, it is recommended to look for valuable suggestions from your business partners, colleagues and friends to find a reputed service company. If similar tragedy happened with some other business owner and they were successful in retrieving their data. What would you do? You will try getting the contact details of the data recovery company, if you can ever need to call them. This is how recommendations help you a long way in acquiring expert online data recovery services.

•    Perform Internet Research

As every data retrieval service provider has online presence today, it is easy to differentiate the good ones from all possible options through Internet. Type relevant keywords on the Google search box and look for the best search results. When you prepare a list of potential service providers, check out the offered set of services and their detailed description. This is how you will be easily able to shortlist the best data recovery companies without compromising your comfort.

•    Do Homework

When you are unable to receive any referrals, you need to look for more companies and check out which ones are offering services that fit well in your price bucket. Most of them might be in the industry for too long and others may have involved recently. Ensure you measure and analyze all the parameters before making the final investment and getting right data recovery solutions.

Source:http://blogs.siliconindia.com/Techvedic/Technology/Tips-to-Use-While-Picking-Online-Data-Recovery-Services-bid-FTE076KD72078993.html

Usefulness of Web Scraping Services

For any business or organization, surveys and market research play important roles in the strategic decision-making process. Data extraction and web scraping techniques are important tools that find relevant data and information for your personal or business use. Many companies employ people to copy-paste data manually from the web pages. This process is very reliable but very costly as it results to time wastage and effort. This is so because the data collected is less compared to the resources spent and time taken to gather such data.

Nowadays, various data mining companies have developed effective web scraping techniques that can crawl over thousands of websites and their pages to harvest particular information. The information extracted is then stored into a CSV file, database, XML file, or any other source with the required format. After the data has been collected and stored, data mining process can be used to extract the hidden patterns and trends contained in the data. By understanding the correlations and patterns in the data; policies can be formulated and thereby aiding the decision-making process. The information can also be stored for future reference.

The following are some of the common examples of data extraction process:

• Scrap through a government portal in order to extract the names of the citizens who are reliable for a given survey.

• Scraping competitor websites for feature data and product pricing

• Using web scraping to download videos and images for stock photography site or for website design

Automated Data Collection

It is important to note that web scraping process allows a company to monitor the website data changes over a given time frame. It also collects the data on a routine basis regularly. Automated data collection techniques are quite important as they help companies to discover customer trends and market trends. By determining market trends, it is possible to understand the customer behavior and predict the likelihood of how the data will change.

The following are some of the examples of the automated data collection:

• Monitoring price information for the particular stocks on hourly basis

• Collecting mortgage rates from the various financial institutions on the daily basis

• Checking on weather reports on regular basis as required

By using web scraping services it is possible to extract any data that is related to your business. The data can then be downloaded into a spreadsheet or a database for it to be analyzed and compared. Storing the data in a database or in a required format makes it easier for interpretation and understanding of the correlations and for identification of the hidden patterns.

Through web scraping it is possible to get quicker and accurate results and thus saving many resources in terms of money and time. With data extraction services, it is possible to fetch information about pricing, mailing, database, profile data, and competitors data on a consistent basis. With the emergence of professional data mining companies outsourcing your services will greatly reduce your costs and at the same time you are assured of high quality services.

Source:http://ezinearticles.com/?Usefulness-of-Web-Scraping-Services&id=7181014

Internet Marketing - A Beginners Guide

Every new website owner is faced with the problem of getting visitors to their site, and if the website happens to be a commercial venture it needs to happen fast, even non commercial sites need visitors to survive. A quick look at some of the online tools to find expired domains show just how many websites fail every hour of every day. To help prevent your site joining the daily list of failures effective marketing is essential.

Marketing does not necessarily mean spending lots of money, however if fast results are needed then some money will have to be spent. As this article is aimed at beginners, I'll only briefly look at paid marketing and concentrate mainly on the free or low cost options to promote your site.

Paid Marketing:

In many respects online marketing is not dissimilar to offline marketing and many of the tactics used to promote an offline business will work equally well for websites. For example newspaper or magazine adverts although sometimes expensive can produce excellent results for websites, and occasionally magazines will supply cover cd's with links back to your site, an excellent way to get more visitors.

For larger campaigns television or radio ads can work, and with the expansion of satellite TV stations costs for this type of campaign are coming down all the time. For most new site owners however these options will prove to be too expensive and specialist online advertising will be the preferred choice. In the online paid sector directory listings and Pay Per Click (PPC) are probably the most popular. PPC quite simply work as the name describes and you pay a set amount every time a potential customer clicks your link. This has the advantage you only pay when someone visits your site and the obvious disadvantagethat it's open the click fraud where others click the links to increase your bill.

Most of the providers of PPC offer protection against click fraud and block multiple clicks from the same IP address, although for the site owner this is difficult to monitor, and suspicion is always there that the PPC provider has little incentive to police their policies as it would lead to loss of revenue. From experience PPC advertising can become very expensive and although it's quite easy to set up yourself through companies like google, it can sometimes be worth paying a specialist to run your campaign, as they will know how best to target the clicks to make best use of your money.

Free Marketing:

In business like all walks of life the general rule is that you get nothing for nothing, with Internet marketing this rule somewhat goes out the window as there are many free resources for promoting your website. In this section I'm going to take a look at a few of the most popular, this is of coarse only scraping the surface and as you develop your strategy further you'll find new outlets and tools that will get lots of visitors popping by your website.

Search Engines:

Without question the most effective free source of visitors are the many search engines like Google, Yahoo and MSN... the list really is almost endless. Most new website owners believe to get listed in these popular search engines the best thing to do is submit your site to them, this is not the case. All the main search engines these days use crawlers which automatically browse the web and store the contents of the sites they visit.

The search engines then use this content (along with 100's of other criteria ) to rank sites for specific search terms. Search engine optimization (SEO) is a whole different subject, however in brief what you need is links from other website, and some of the marketing tips below, along with attracting visitors to your site will help with your SEO efforts. The truth is that many people use website marketing solely to increase ranking in search engines, in my experience however I've found that if you promote your site for real visitors the search engines will follow.

There are many SEO companies who specialise in getting your site up the rankings, you do need to be careful as many will make great and exaggerated claims, some of which are simply not possible. The best advice I can give here is to research thoroughly and look at, and if possible contact past customers for a reference. Good SEO can be the most cost effective way to promote your site but you do need to work hard at it or employ someone else to do it for you.

Forums:

Internet forums can be very useful for getting visitors to your site, the biggest advantage with forums is that you can target forums related to your area of interest and most will allow members who contribute useful posts and replies to have a link back to their own website in their signature. You should take care not to just post links as most good forums will consider this as spam, and even if the moderators don't delete the link, visitor looking at it will clearly see what's going on and your sites reputation will suffer.

Blogs:

In my opinion every website owner should have a blog, and for SEO purposes it's probably best to have the blog on a different domain. There are lots of free blog sites like blogger.com which offer you easy to use blogs. The biggest advantage with your own blog is you can write articles and provide links to different areas of your site, this provides different entry points and is also very good SEO practice.

Another use of blogs is comments, a great way of getting visitors back to your site is to search for other blogs relevant to your website and leave comments with a link back to your site. As with forums care should be taken not to spam the comments as it's a bad practice and unlikely to help you long term.

Article Submissions:

If you're up to it, writing an article can be a good way to get links back to your website, most good article distribution sites like EzineArticles.com will allow you to have a short bio at the end of the article, which can direct visitors back to your websites. If possible the article should be about a subject related to your business, but as you can see from my bio below it's not essential :-)

Well that's about it, as I said at the beginning this is only an introduction for beginners and as your site and business grows you'll find many new and exciting ways to market your online business.

Source: http://ezinearticles.com/?Internet-Marketing---A-Beginners-Guide&id=1729653